Go to the notifications menu and ensure that push notifications are turned on.  Individual alerts should be turned on based on your preference for types of alerts.


If you're still not receiving push notifications on your Android Device, here's some things to check:

1. Check for any "auto-start management" settings in your main Settings menu. 

This will be different for every manufacturer, depending on whether or not they offer this particular setting. Open your main Settings app and look for anything labelled Auto-Start under Security. Here's an example from an older Samsung phone:

Screen_Shot_2017-11-01_at_3.04.49_PM.png

Tap on Auto-start management, and make sure there's a check mark next to Chief. 

Remember that this example is specific to Samsung. Your phone manufacturer might have a different setting in a different place. Check your phone's documentation for more help.

2. Make sure Chief isn't in battery-saving mode. 

This one is a little easier to find. Basically, some versions of Android will put apps to sleep if they think they're using too much power. The problem there is that Chief needs to be "awake" in order to receive notifications.

Luckily, you can exempt apps from being put to sleep by Android. Again, this will be different for every phone and phone manufacturer, and will vary greatly based on the version of Android you're using. For example, on Android devices running Nougat, there's a setting under Device Maintenance > Battery > Unmonitored Apps - add Chief to that list, and it will never be put to sleep by Android.

Check your phone's documentation for how to exempt apps from being put to sleep on your device.

3. Don't restrict background data on Chief

Another one that will be in your Android Settings menu, almost always under Data Usage. If background data is restricted, then your Chief app won't be able to receive push notifications.

For Android Nougat devices:

  1. Open your Settings app. 
  2. Tap on Data usage.
  3. Tap on Cellular data usage.
  4. Tap on Chief.
  5. Toggle  Background data to On

For Android Marshmallow and Lollipop devices:

  1. Open your Settings app. 
  2. Tap on Data usage.
  3. Tap on the Options button in the top right-hand corner. (It's the icon with three vertical dots on it.)
  4. Select Allow background data to turn background data on.